Ulyses Suite understands the check-in of a room as a process in which the arrival of a reservation is confirmed and assigned to a physical room. The check-in process consists of the following steps
The check-in process can be started from different places in the application, specifically
We can also cancel the check-in process for those reservations that were completed by mistake.
STEP 1 - Room Details
This first step shows a summary of the room that will be checked in
STEP 2 - Guest Identification
In this step, Ulyses Suite displays the customer data form. It is possible to determine which fields are mandatory from the property preferences. Additionally, depending on the data received, Ulyses Suite will automatically calculate possible matches
At this point, we can link our guest to a customer who has previously stayed. As a result, the established link and the customer's history will be displayed
STEP 3 - Room Assignment
In this step, we will select the available room where we want to assign the arrival. For this, Ulyses Suite allows us to filter the rooms as needed.
In this step, we can also know
- Which rooms any of the guests have previously stayed in
- The sum of the room and health preferences of any of the guests staying
- Change the status of the room
- Know if it is available or occupied
STEP 4 - Reservation Guarantee
Finally, before completing the check-in process, we can request a guarantee from the customer in the form of a bank card or voucher
Once completed, Ulyses Suite will inform us if the check-in was successful or not and, if so, allows us to print the registration form or go to the room account
Check-in from the dashboard
To start the check-in process from the dashboard, you only need to have the Daily Reservations widget enabled, as shown below
Check-in from reservation planning
To do this
- go to Frontdesk>Reservation Planning
-
Click on
for reservations pending check-in
- Select Check-in
Check-in from reservation file
To do this, go to any and
- Reservation file>Select stay>Check-in
Revert check-in process
If by mistake we want to undo the check-in process of a room, we can do so from the reservation file during the same day the check-in was made. We can do this through:
- Reservation file>Select stay>Options>Revert check-in
Or from Reservation Planning as follows:
- Frontdesk>Reservation Planning
- Click
- Select Revert check-in