Stay Detail Tab

By stay detail we refer to the information contained in the Stay Detail tab, which includes the following sections:

• Holder Section
• Companies Section 
• Main Details Section 
• Price Section 
• Statistics and Tracking Section
• Guarantees Section
• Comments Section
• Additional Information Section

Holder Section

In this section, we will identify the details of the person who is the Holder of the reservation. Some notes about the Holder:

• The Holder does not necessarily have to be a guest in the stay. It may just be the "contact" person.
• Holder details can also be linked to an existing client to facilitate data retrieval and also to obtain statistics about them.

Reservation Companies

Intermediaries are the companies and agencies involved in the reservation. As a general rule, each company involved in the reservation is a commission agent and their conditions have been previously set up through commission management.

The intermediaries are:

• Booker: Indicates who made the reservation.
  • For reservations from OTAs, this field will be Booking.com, Expedia, etc.
  • For corporate reservations, this field could be Vodafone, Caixabank, etc.
• Bill to: Indicates who will be billed
• Central: As a general rule, indicates if there is a central reservation office
• Company / Implant: Indicates the implant/outplant that generated this reservation
• Payment method: Provides indicative information about payment. This field is optional and configurable by each property according to its operations.
• Payment form: Indicates who will pay for the reservation. Depending on the selected value, Ulyses PMS will automatically create the necessary folios at check-in, and while the reservation is in-house, will allocate charges to the corresponding folio:

If we click on the icon we can modify the commission value, both for accommodation and other services.

Main Reservation Details

From this section we will select the following information

• Arrival/Departure date: Indicates the stay period and the expected arrival/departure times 
• Accommodation: Indicates the product that has been contracted
• Occupancy: Indicates the number of people (Adults, Junior, Child, Infant) who will be staying
• Upgrade: Indicates the new category in case of an upgrade
• Room subtype: Indicates the subtype to be assigned to the client
• Group reservation: Indicates the group reservation to which the stay belongs, if applicable.
• Extra bed/Cribs: Indicates the number of extra beds and/or cribs that need to be set up in the room to accommodate the reservation in the contracted accommodation

Price Section

Through this section we will adjust the parameters that will help us make a financial assessment of the group.

• Rate: Indicates the rate that will be reflected in the reservation later.
• Price: Indicates the daily price of the stay. If we click on the icon we can access the daily details of the reservation
• Offer: Indicates the offer that will be made 
• Offer discount (% / Fixed): Discount associated with the offer
• Promotion: Promotion that can optionally be applied to the offer
• Promotion discount (% / Fixed): Discount associated with the promotion
• Cancellation policy: Indicates the reservation's cancellation policy
• Meal plan: Indicates the contracted meal plan
• Reservation price model
  • If it is Amount After Tax (Gross), the price in the Price field does not take into account the Commission in the Bill to field
  • If it is Amount Net After Tax (Net), the price in the Price field will be recalculated taking into account the Commission value of the company in Bill to
• Tax: Indicates if any additional tax applies to the reservation (normally used for City Taxes)
• Number of taxes: Indicates the number of taxes that should be applied. By default, it always matches the reservation occupancy but can be edited

Statistics and Tracking Section

From this section we can track the reservation

• Source/Segment/Channel: These are statistical elements of the reservation and can be modified on a daily basis
• Reservation locators (OTA Locator, CRS, Channel)
• Stay locators (OTA stay locator, CRS, Channel)

Note

The voucher number sent to the client for those reservations closed on credit may CRS, Channel in this order of priority, as long as a Voucher has not been entered as such

Guarantees Section

From this section, credit cards and/or reservation vouchers will be displayed. The voucher entered here will be the one sent attached to the electronic invoice if we have any third-party integration

Comments Section

Ulyses Cloud allows you to add comments that refer to the entire reservation or specific stays and, in turn, that are visible on screen or in reports:

• 'Private stay' and 'Private reservation': The content entered in these boxes is visible on screen, but not in reports. When adding information to these fields, a dialog icon will appear in the reservation summary.

• 'Stay' and 'Reservation': The content entered in these boxes is visible in reports, but not highlighted on screen.
• Others: These are comments entered in the cardex of the intermediary companies of the reservation. They can be read here but are not editable from this section.

Additional Information Section

• VIP level of the stay
• Credit limit of the stay. The credit limit restricts the amount (€€€) of extra services that clients staying in this room can consume. You will find the following icons:
  • If a specific limit is indicated, you will find the following icon
  • If it has been indicated that this reservation cannot consume extra services