Whenever our customers wish to make early departures, we must go to the reservation folios and click on the
- Folio>Options>Settlement
From there, depending on the payment method configured in the reservation, the future charges of the company and guest folios involved in the reservation will be displayed. Then, we will select the charges we wish to collect for the selected period.
Next, for example, if we have a 4-night reservation marked with Payment Method "Pay Agency Guest" and the guest wants to pay the expenses for the entire reservation at check-in, and we have a configuration like the following:
- Bill to: first 2 nights company ABC and the last 2 nights company CDE
Ulyses PMS will automatically generate a folio for ABC, another for CDE, and another for the main guest. In this situation, we only need to mark which charges we want to pay in advance for the entire reservation.
In the next example, we want to process an early departure for a room that should check out on 08/06/2018 (a hotel with date 08/04/2018)
Next, we will select the period we want to charge, as we can see, we have the following options:
- First night: Adds the charges corresponding to the first night
- All stay: Adds the charges corresponding to the entire stay
- Specific dates (Specific date range): Adds the charges corresponding to the selected date range
Once we have selected the desired option, the charges will be added to the main folio. Now, to be able to check out, we simply have to click on checkout to trigger the corresponding process.
Note
To quickly locate the folio, we recommend going to the main Dashboard, selecting the In-house guests, and clicking on the corresponding folio.
We can reverse the previous process if it was completed by mistake using the Revert early departure option