The integration between Ulyses Cloud and ReviewPro allows guests from reservations to be sent both before check-in and after they have checked out. ReviewPro will then send the corresponding satisfaction surveys.
What does Success mean in the history?
Did my guest not receive the survey?
Do not confuse it with the Post Stay email
Who is the survey sent to?
Ulyses sends ReviewPro one record for each guest listed in the stay's Guest tab, along with each guest's email address.
Important: the reservation holder's (Holder) email is not used. If you want a guest to receive the survey, their email address must be entered in their Guest tab profile before check-out.
Configure key and secret key
You can enter the key and secret key values from the Settings tab.
To obtain the key and secret key parameters, you must contact your ReviewPro account manager, who will provide them.
Once they have been entered, you can select the surveys.
Select surveys to send
From the Surveys tab, you can select which survey you want to send at check-in and check-out, respectively.
Sending history
From the History tab, you can view the status of all messages sent daily for each reservation.
What does Success mean in the history?
When a sending appears as Success in the history, it means that ReviewPro successfully received the guest's data. This alone does not guarantee that the survey was sent: ReviewPro, not Ulyses, manages sending the survey to the guest.
Did my guest not receive the survey?
If Ulyses history shows Success but the guest does not receive the survey, review these points in order:
Check the Ulyses history to make sure the sending includes the correct email address. Remember that the email address from the Guest tab is used, not the reservation holder's.
Check the guest's status in ReviewPro: Settings > Surveys > [survey name] > Guests List. There, you will see each guest and their Status. From Actions (the three dots in the upper-right corner), you can download the list in Excel.
If the status is RGNS / repeated_guest, ReviewPro did not send the invitation because that email address already received one during the period configured (1, 2, or 3 months, depending on the option selected in the Delivery Settings of your ReviewPro account). This is the expected behavior.
If the guest does not appear in the Guests List or has a different status, contact your ReviewPro account manager.
| Status | What it means |
| SENT | The survey invitation has been sent to the guest. |
| RGNS / repeated_guest | Repeat Guest Not Sent: it is not sent because that email address already received an invitation within the period configured in ReviewPro. |
How to run tests
Use a different email address for each test. If you always use the same email address, ReviewPro will not send the invitation again during the configured period.
Enter that email address in the guest's Guest tab before checking out.
Do not confuse it with the Post Stay email
If, after check-out, the guest receives an email with text you do not recognize, it may be Ulyses' Post Stay communication rather than the ReviewPro survey. You can review it under Chain > Communication > Template Type > Post Stay > Customize. The text of this template is defined by the hotel itself.