Space Rack

The Rack is a category in Ulyses HSK that shows us in real time the status of all the spaces in the hotel. The Rack allows us to easily know the following information:

• The status of the space: whether it is clean or dirty.
• The situation of the space: whether it is vacant, occupied, blocked, etc.
• If there are scheduled check-ins or check-outs for the current day and their corresponding occupancy.
• Room modes and setups for a space.

We can choose between different display modes, such as simple, normal, or extended.

Additionally, we can select whether we want to view it vertically or horizontally, and we can choose to see it as a hotel floor plan or as a table, as shown in the image-id="10"We can also group spaces by floors, cleaning zones, or by type of space.

There are also different filters available in the Rack to make it easier to search for information. We can filter by status, situation, room type, room subtype, and room features. This will help us find the information we need more quickly and easily.

From the Rack we can perform the following operations

• Change status or block spaces
• Assign priority to a space
• Consult the information of a space
• Consult the reservation associated with a space
• Add items
• Consult incidents of a space
• Consult the block status of a space
• Summary of the current situation

Change status or block spaces

Cambio de estado / bloqueo de un espacio

If we want to change the status of a space in the Rack, we can follow these steps:

1. Select the space you want to modify.
2. A window will open on the right side of the screen with all the details of the space.
3. Open the space options.
4. A menu will drop down where you can change the status of the space or block it if necessary.

The statuses are: Clean: will appear in green.Dirty: will appear in red.To be reviewed: will appear in blue.Additionally, there are 3 types of blocks available:Out of order: blocks the space and it is not available for sale. It also disappears from the Space Rack.Out of service: this is the usual block, used to indicate that a space is temporarily unavailable but will be available again in the future.Pending: this type of block does not reduce availability and is used for situations such as a burnt-out lightbulb. The space is still available, but a repair or maintenance is pending.The blocks will appear in orange.Cambio de estado / bloqueo masivoIf we want to change more than one space at the same time, we can do it from the same Space Rack.To do this, follow these steps:Ulyses HSK > Space RackSelect the bulk update button in the Rack. Choose the status you want to set the spaces to or the type of block you want to apply. Select all the spaces you want to apply the action to.Click the save button.In this way, we can change the status of several spaces at the same time without having to modify them one by one.When we block one or more spaces, we only need to indicate the type of block and the dates during which the block will be active. After blocking the space, it will change to orange.Assign priority to a spaceIf we want to assign a specific priority to a space in the Rack, we can follow these steps:Select the space you want to modify.A window will open on the right side of the screen with all the details of the space.Open the space options.Assign the priority you want to give to the space.There are 5 priority categories, ordered from highest to lowest:-Very high-High-Medium-Low-Very lowConsult the information of a spaceTo consult the information of a particular space, simply click on it, and a window will open on the right side of the screen providing information about:The possibility of changing its status.The floor number it is located on.Whether the space is occupied or not.Whether the installation of cribs or extra beds is required (room modes and setups).The features of the space.From the panel, you can directly access the space configuration (Go to spaces)Consult the reservation associated with a spaceAt the top of the information about a space, you will find an options bar that allows you to easily access important information related to the space. If the space is occupied, you will be able to see the corresponding reservation, as well as the folios, invoices, and wake-up calls assigned to that space. These elements will be presented as quick-view information or as shortcuts to other areas and categories of the PMS.Add itemsIn the space information, if the space is occupied, you can also add additional items such as a minibar or laundry charge. This can be done by selecting the "Add items" option and choosing the item to add from the dropdown list. Once selected, you can indicate the quantity of items to add. This information will be added to the guest room account for later billing.Consult incidents of a spaceHere you can see if any maintenance agent has reported any issue or incident in the space. Additionally, from this same screen you have the possibility to create a new incident if you wish.To do this, simply select the "New incident" option and complete the form that will open next.Consult space blockIf the selected space is blocked, you can access the information related to this block. Information about the block will be displayed, such as the start and end date, as well as comments associated with the block.Summary of the current situationAt the bottom of the Rack, you will find a summary of the situation of the property’s spaces in real time. Here you can see the number of clean, dirty, to be reviewed, occupied, and vacant spaces clearly and easily.