What is Septeo Payment?
Septeo Payment is a tokenization system that securely transfers payment data from the hotel to the provider when saving, processing, or charging a card.
This allows you to work with cards without exposing actual data, reducing the risk of fraud.
Which gateways and channels does Septeo Payment work with?
Septeo Payment can be used with different payment gateways. Starting with version 3.7, Adyen, Global Payments, Paytef (physical terminal only), and Addon Payments are available.
Payments can be initiated from four channels: PMS, GSP, KSK, and POS. Not all gateways work with all channels:
| Gateway | PMS | GSP | KSK | POS |
| Adyen | ✔ | ✔ | ✔ | ✔ |
| Global Payments | ✔ | ✔ | ✔ | ✔ |
| Paytef (physical terminal only) | ✔ | ✘ | ✘ | ✔ |
| Addon Payments | ✔ | ✔ | ✔ | ✘ |
Important: Paytef only allows payments through a physical terminal, not online payments. Therefore, it is not available in GSP or KSK.
If your property needs to use more than one Septeo Payment account (for example, a different account for GSP payments), you can configure multiple receiving accounts starting with version 3.9. There is one main account, which is used in all channels where an additional account has not been enabled, and as many additional accounts as needed. The «Additional receivers» table indicates which channels use each additional account (Pay on PMS, Pay on GSP, Pay on KSK, Pay with POS).
For the step-by-step procedure, see the article Configuring Multiple Receiving Accounts for Septeo Payments.
How does Septeo Payment work?
If we want to view a card within Ulyses Suite, Septeo Payment allows us to do so in accordance with data protection laws.
Within a reservation, we will see the guarantee card section with the Septeo signature:
We click the three dots to view the card details, and we will then be required to log in with our Ulyses Suite user email and password:
After entering the email and password, a code required to view the credit card details will be sent by email:
After entering the code received by email, the screen displaying the card details will open:
A countdown will also be activated. When the corresponding seconds have elapsed, the card details will disappear:
Through this process, you can access the card details again whenever you want. The only thing you will always need to enter when accessing the card details screen is the code sent to the email configured the first time through the login.
The card remains masked within the reservation until access is validated. When the countdown ends, the details are hidden again. To view them again, you must repeat the validation: a new code will be sent to the Ulyses Suite user's email, and you must enter it to view the details again. You can repeat this process whenever necessary.
Refunds and the account used for each payment.
When a payment made with Septeo Payment is refunded, the refund is processed using the same receiving account used for the original payment, even if that account was deleted after configuration.
To find out which account was used for a payment:
Open the payment from the reservation folio.
Open the Payment Information window.
At the bottom, next to Integration Name, Transaction UUID, and Order Information, check the Account Name and Hash fields.
Keep in mind: the name displayed is the name the account had at the time of payment, even if it was changed afterward. If no name was specified when the account was created, only the hash will be displayed. The account used is always checked in the original payment.
If I can't view the card details.
Review these points in order:
Verify that you can log in to Ulyses Suite successfully with your email and password.
Verify that the email associated with your user is correct and that you have access to that inbox.
Check that the verification code has arrived (also check your spam folder).
If the code or countdown has expired, repeat the process from the beginning to receive a new code.
Remember: for security reasons, do not copy complete card details into emails, tickets, or screenshots.
What happens to cards received from a channel?
When a reservation arrives from a channel with a guarantee card, the card is tokenized by the payment gateway installed in Ulyses (Septeo Payment or another gateway).