Redsys is a virtual payment platform that accepts credit and debit card payments, acting as an intermediary between the buyer and the bank associated with an online store so that any business can receive payments quickly and easily.
The agreement is between the hotel and its bank.
In this article, we will provide instructions for using RedsysOnline, both at the PMS configuration level and for users.
Before you start
The hotel must have Redsys contracted with its bank. The contract and commercial terms are between the hotel and the bank.
The bank provides the hotel with the merchant code, terminal, and merchant signature. This information is confidential: do not share it in emails, tickets, or screenshots.
If the hotel needs to save the card to charge it later, it must ask its bank to activate the MIT product.
The property needs email sending to be configured and the card request and deposit templates to be active, because the guest receives an email with the link.
Redsys Online has no cost from Septeo. The Redsys or bank terms are separate: the hotel must check them with the bank.
Redsys Online configuration
The first thing we need to do is activate the RedsysOnline module from the hotel’s integrations. There is no cost. Verify that no other banking gateway is connected; if there is one, it must be deactivated.
The bank provides the property with the merchant code, terminal, and merchant signature, and the property provides them to the support team so they can enter them in the PMS.
It is important to tell the property to request activation of the MIT product to authorize the token and make charges later.
We will associate a default payment value, for example: Redsys, to differentiate payments, and we will activate a cashier from the options, change cashier.
Internally, an accounting account must be associated with Redsys Online.
In the mapping, the different payment methods can be added to differentiate the payment method,
Operation log
Property configuration to send the different requests
Secondly, we must configure the property by following these steps:
Go to the property and, under product, create “Redsys” in the “payment” option.
Go to the property - under communication - sending configuration - activate card request / activate deposit / activate paid deposit -
Go to the template type - activate the request card - customize - new / activate the deposit template to request payment - customize - new / activate the paid deposit template.
All templates can be modified and customized.
How to use Redsys
Add guarantee: Direct reservation in the front office or walk-in. When the guarantee is added, the payment gateway opens. Enter the card details through the Redsys portal.
Request guarantee: From the reservation and always by STAY, we will make the request. We will enter the customer’s email address, and they will receive an email requesting that they provide their credit card. Once they enter the details, we will see it in green in the PMS. To verify that the card entered is authentic and belongs to the customer. Until it is authorized, we will see it in “orange”
Finally, we can send a deposit/payment request for a future reservation.
From the payment option in the customer’s reservation, we request a new deposit by STAY. It can be a partial payment or a full payment. We enter the amount and the cardholder and request payment through the Redsys integration.
We activate the option to send the payment request by email. The customer receives an email with the message to make the payment, and once it is accepted, the amount will be reflected in the reservation payments.
The customer’s reservation shows in green that the card is valid and that we have a deposit.
Where payment can be requested
Individual reservation: yes. Remember to always make the request by Stay.
Group reservation: requesting payment from a group reservation is not recommended.
Customer or company profile: not possible.
Things to keep in mind
The PMS does not notify you when the property receives a payment from a customer.
The request for a card or payment from the guest can be automated.
Collection cannot be automated.
The email with the link is sent only once and remains active while the customer does not respond. It does not expire.
The link and the “Expire date”
The link received by the guest does not expire. The “Expire date” requested by the assistant when creating a deposit is a field of the deposit itself (the consumption date), not the link’s expiration date.
If something doesn’t work
The integration has an Operation log tab. Always consult it when reviewing an issue.
The card remains orange (CARD REQUESTED)
Check that the guest has received the email and that the address is correct.
Confirm with the guest that they opened the link and completed the form.
Review the email queue and the Operation log.
The card does not turn green (AUTHORIZED)
Check that the merchant code, terminal, and merchant signature are those provided by the bank.
If you need to save the card for subsequent charges, check with the bank that the MIT product is active.
Check the Operation log and note the code or message returned by Redsys or the bank.
The deposit does not appear in the reservation
Check that the deposit was created for the correct Stay, with the amount and “Payment through integration: Redsys.”
Confirm with the guest that they completed the payment.
Review the Operation log.
Remember that the PMS does not notify you when a payment is received: you must check the deposit status.
The payment has an incorrect payment method
Review the default payment value, mapping, cashier, and accounting account associated with Redsys Online.
Operation declined by the bank
If Redsys or the bank rejects the operation, note the exact code or message. The hotel must validate it with its bank or Redsys because Septeo does not control bank declines.
What information to provide to Ulyses Support
Property, reservation locator, affected stay, operation type (guarantee, deposit, or payment), date and time, amount, email address used, a screenshot of the status in Ulyses, and the details from the Operation log. Never send the full card number, CVV, or merchant signature.