What is PaynoPain?
Paylands
Online payment gateway
A comprehensive and omnichannel payment gateway that offers an adaptable, secure, and fast interface.
With the Paynopain payment gateway, you can manage the request and verification of customers' cards as well as request payment or deposit for reservations.
In this article, we will give you instructions for using Paynopain. First, at the configuration level in the PMS, and second, at the user level.
1.
The first thing we have to do is activate PAYNOPAIN from the hotel's integrations.
Please note that the Api key, service, and signature data must be requested by the hotel directly from Paynopain, as well as the sending template IDs. Once the codes are received, the Ulyses Suite support team will enter them into the PMS.
Next, we must select a default payment value (e.g., VIRTUAL POS) to differentiate payments that do not come through Paynopain.
Activate tokenization and proxy tokenization to enter cards from the PMS and for cards imported from the channel (instead of datatrans in the reservations, we will see Paynopain)
and finally, fill in the PCI proxy and PCI signature fields with the same data
In the mapping you can add different payment methods to differentiate the payment method, (paynopain visa, paynopain amex, or Virtual POS)
Moto - we will see all requests sent automatically or manually and their status (e.g.: sent, accepted, rejected)
Order - gateway movements
Templates - These are the different templates that Paynopain provides to the hotel to request the card, request authorization, and request the deposit or payment from the customer. There are default ones, and if you want to modify them, Paynopain will handle it. There is an option to configure them in several languages.
2. Property configuration to be able to send the different requests
Secondly, we must configure the property by following these steps:
Go to property - email - sending configuration - activate card request / activate deposit / activate paid deposit - SAVE
Go to template type - activate the request card - customize - new / activate deposit template to request payment - customize - new / activate the paid deposit template.
3. How to use Paynopain
In the case of a phone reservation, you must request the card legally. To do this, from the reservation and always by STAY, we will make the request. We will enter the customer's email, and they will receive an email requesting their credit card. As soon as they enter the data, we will see it in green in the PMS. .
We can also request a guarantee to verify that the imported cards are authentic and belong to the customer. The procedure is the same: from the reservation, we request the authorization, and the procedure is the same but with a different message.
In the PMS, we will see it in "orange" and when they accept and enter the card, it will change to green
indicating it is authorized. If there has been any issue or the card is denied, we will see it in "red." The customer has 24 hours to provide the card.
Finally, we can send a deposit/payment request for a future reservation.
From the payments option in the customer's reservation, we request a new deposit by STAY. We enter the amount, the cardholder, and request payment via Paynopain integration. We activate the option to send payment by email, next, and save. The customer receives an email with the message to make the payment, and once accepted, the amount will be reflected in the reservation payments.
We can also request a payment from a folio. We add the payment via Paynopain integration, and if the card is authorized, the payment is processed, we accept and close the folio.
To collect a direct payment, for example, at check-in or a walk-in, from the reservation and from the payment option, we request a new quick deposit for the stay, pay now via Paynopain integration, save, and the deposit will appear in the customer's folio.
From the Paynopain integration, we can view all transactions made and their status
4. Refunds
Online refund: Only possible for the total amount. From the deposit options, there is the option to "refund the deposit." The refund is made automatically. You should never make a negative charge nor do it from the Paynopain platform.
It is only possible to make refunds through the Paynopain POS always with the customer's physical card. From the customer's folio, you must click the three dots next to the charge, and you will have the "refund" option. You will see the refund amount, and the customer must swipe their card.
Please note:
- The PMS does not notify when the property receives a payment from a customer
- It is not possible to automate payments
- If for any reason the payment is made but has not been automatically posted to the customer's folio, from the same folio you will have the "pay now" option. You should never cancel and reload it.
- The email with the link is only sent once; it remains active as long as the customer does not respond. It does not expire