What is the Guest Service Portal?
The Guest Service Portal allows you to be in continuous communication with your guest. Activating GSP is very simple and is done through a link that redirects the client to the portal without the need to download any app. The link can be sent automatically or manually.
Messages are fully customizable and the language is configurable.
(1) Pre-arrival operations:
- Chat system with the client: chat with your client in real time and attach any necessary files to complete the information they may request. Once the client contacts the hotel through the chat, you will have the guest's reservation information at a glance, which will facilitate any procedure you need to carry out, reducing response times. You also decide which department will receive the client's notifications.
- Cross-selling: from the GSP, the client can see all the services included in their reservation. In addition, we can display additional services that can be booked from the same portal, allowing us to increase revenue through cross-selling. If necessary, we can limit the number of extra services contracted per stay. The new service bookings are communicated to the PMS, so the front desk will always be informed of the client's new bookings.
- Online pre check-in and digitization of signature and contract: traveler registration (pre check-in) is automated for regular clients, so they do not have to re-enter their data after their first stay at your establishment. From the online pre check-in, clients can also accept future commercial actions about them. Later, you can download this digital signature and file it, complying with LOPD requirements. Likewise, GSP allows you to activate the advance signature of the welcome and the contract. Encouraging online pre check-in will allow you to offer more personalized attention.
(2) Communications during the stay
During the stay, the chat between the hotel and the guest remains active, allowing, among other things, the reporting of breakdowns and lost items.
For their part, the client can also check the account status and proceed to make any outstanding payments; the system itself will generate the invoice prior to check-out.
Online check-out speeds up the guest's departure (Express Check-out), which is an advantage in service, especially for those clients who leave the establishment very early in the morning.
(3) Post-stay communications
GSP remains active during the guest's day of departure, allowing them, for example, to report lost items or download invoices, whether for payments made in the GSP itself or at the front desk.
(4) Online payments
All Ulyses Suite clients who have connected payment gateways can activate this option, allowing the guest to pay for their reservation (advance payment prior to arrival) or for additional services contracted once they have completed online check-in.
In turn, the request for advance payments will be communicated to the client through the GSP in a clear and secure way.
Another option we can activate is to request a card number from the client as a guarantee for the reservation.
In any case, all processes are connected to trusted payment gateways complying with PCI PCD2 regulations.
The GSP module is integrated in Ulyses Suite.
- Take advantage of this and many other features and offer your client full coverage throughout the entire reservation cycle. -